Privacy Policy
Privacy Policy
Top Form Veterinary Physiotherapy is committed to protecting and respecting your privacy. This Privacy Policy explains how personal data is collected, used, and stored when you use this website or contact us.
Who We Are
Top Form Veterinary Physiotherapy provides physiotherapy services for horses, dogs, and cats, as well as any other requested animal. Top Form Veterinary Physiotherapy works in accordance with professional standards set by relevant regulatory and professional bodies.
For the purposes of data protection legislation, Top Form Veterinary Physiotherapy is the data controller.
What Information We Collect
We may collect and process the following information:
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Your name
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Contact details (email address, phone number, postal address)
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Information you provide when completing enquiry or contact forms
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Information you provide when booking appointments
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Veterinary details relevant to your animal’s treatment (with consent)
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Website usage data (such as pages visited), collected via cookies
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Your consent for using still images and videos of your pets during treatment on our website and social media
How We Use Your Information
Your information may be used to:
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Respond to enquiries
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Arrange and manage appointments
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Provide physiotherapy services
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Communicate with you regarding your animal’s care
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Liaise with your veterinary surgeon where required
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Improve website performance and user experience
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Meet legal, regulatory, or insurance obligations
Your data will only be used for the purposes for which it was collected.
Lawful Basis for Processing
We process personal data under the following lawful bases:
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Consent – where you have given clear permission
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Contract – where processing is necessary to provide a service
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Legal obligation – where required by law
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Legitimate interests – for business administration and communication
Sharing Your Information
Your personal data will not be sold or shared with third parties for marketing purposes.
Information may be shared with:
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Your veterinary surgeon (with consent)
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Professional advisors (e.g. insurers or accountants) where required
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Regulatory bodies if legally necessary
All reasonable steps are taken to ensure your data is handled securely.
Data Storage and Security
Personal data is stored securely and only accessed where necessary.
Appropriate technical and organisational measures are in place to protect your information against unauthorised access, loss, or misuse.
Clinical records are maintained in accordance with professional and insurance requirements
Data is retained in line with professional, legal, and insurance requirements and is securely disposed of when no longer required.
Your Rights
Under UK data protection law, you have the right to:
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Access the personal data we hold about you
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Request correction of inaccurate or incomplete data
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Request deletion of your data where appropriate
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Object to or restrict processing
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Withdraw consent at any time (where applicable)
To exercise your rights, please contact us using the details below.
Cookies
This website may use cookies to improve functionality and user experience.
You can control or disable cookies through your browser settings.
Third-Party Links
This website may contain links to other websites. We are not responsible for the privacy practices or content of external sites.
Changes to This Privacy Policy
This Privacy Policy may be updated from time to time. Any changes will be posted on this page.
Contact
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Olivia Meade- Top Form Veterinary Physiotherapy